Privacy Policy

1. Scope of This Policy

This Privacy Policy governs the personal information collected and processed by Angela Reptile Kingdom LLC in the course of operating a reptile retail and husbandry business. It covers information gathered through our website, through email and telephone enquiries, through feeder insect subscriptions and vivarium orders, and through in-person coaching and health check appointments at our Provo location. It does not cover information collected by third parties that we do not control, including payment networks, shipping carriers and social media platforms that may be linked from our pages.

By using our website or engaging our services, you acknowledge that you have read this policy and understand how information is handled. If you do not agree with these practices, you should refrain from submitting personal information through our channels. You may still contact us in person at our Provo room if you prefer to discuss a matter without using the website.

2. Information We Collect

We collect information that you choose to provide and information generated automatically when you interact with our website. The categories are deliberately limited to what we need to answer enquiries, fulfil orders and keep accurate records of animal placements.

Information You Provide

• Identity details such as your name and, where relevant, the name of the household or business you represent.
• Contact details including your email address, telephone number and, for delivery orders, a shipping address.
• Message content, which includes the subject and body of any enquiry you send through our contact form or by email.
• Order details, including the animals, habitats, feeder subscriptions or supplies you request and the quantities involved.
• Appointment details, including preferred dates for coaching sessions or health checks and the species involved.
• Records you volunteer about animals you already keep, such as enclosure parameters, feeding history and temperatures.

Information Collected Automatically

• Technical data such as browser type, device type, operating system and approximate region derived from your network address.
• Usage data such as the pages you view, the links you follow and the time you spend on each section of the site.
• Diagnostic data that helps us detect broken links, loading errors and security events.

We do not collect payment card numbers through this website. Where payment is required, it is handled through a separate channel that we establish with you directly and that uses its own protections.

3. How We Obtain Information

Most of the information we hold comes directly from you. You provide it when you complete the contact form, send us an email, call the number published on this site, place an order or attend an appointment. In a small number of situations, information reaches us indirectly. A delivery carrier may confirm that a parcel was delivered. A payment channel may confirm that a transaction completed without passing us sensitive financial details. A hosting provider may log a request to our website for security and reliability purposes.

We do not purchase personal information from data brokers, and we do not build advertising profiles from the people who visit this site. If you mention a species or a setup problem in a conversation, we may record that detail in our notes so the next conversation starts where the last one ended. Those notes exist to serve you better, not to profile you.

4. Why We Use Information

Every use of personal information is tied to a practical purpose connected to running the business. We use information to respond to enquiries, prepare quotations for animals and habitats, schedule coaching and health check appointments, arrange delivery of feeder insects and supplies, keep records of animal placements for welfare and follow-up reasons, and maintain the security and performance of our website.

We also use contact details to send service messages that are part of an existing relationship, such as confirming an appointment, reporting that a subscription is about to renew, or following up on a habitat that we built. Where we would like to send optional news such as clinic schedules, we ask for your agreement first and we provide a simple way to stop those messages at any time. We do not use your information to make automated decisions that produce legal effects, and we do not sell information to anyone.

5. Our Legal Basis for Processing

Where data protection law requires a legal basis for processing, we rely on a small set of grounds. We process information to perform a contract or take steps toward a contract when you ask us to supply an animal, build a habitat or arrange a subscription. We process information on the basis of legitimate interests when we secure our website, keep business records, or follow up on an animal we placed. We process information on the basis of consent when we send optional marketing messages or when you ask us to retain sensitive details about your collection. We process information to comply with legal obligations where tax, consumer protection or animal welfare rules require records to be kept.

You may withdraw consent at any time for any processing that relies on consent. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal, and it does not affect processing that relies on another legal basis.

6. Cookies and Similar Technologies

Our website is intentionally lightweight. We use strictly necessary storage to keep the site working correctly, such as remembering whether a visitor has opened the mobile navigation or how a form field was set during a single session. These small pieces of data are not used to track you across other websites, and they are not shared with advertising networks. We do not operate a behavioral advertising program, and we do not embed third party tracking pixels whose only purpose is to build a profile of your browsing.

If we ever introduce analytics that go beyond aggregate server statistics, we will update this policy and, where required, ask for your agreement before those tools are activated. You can also control cookies through your browser settings. Blocking strictly necessary storage may cause parts of the site to behave unexpectedly, but the essential content will remain readable.

7. When We Share Information

We share personal information only in the limited circumstances described here. We share with service providers who perform work on our behalf, such as hosting, email delivery or parcel shipping, and only to the extent needed to perform that work. We share with professional advisers such as accountants where records must be reviewed. We share with authorities where the law requires it, such as a valid legal request or a public health or animal welfare obligation. We share with a successor entity if the business is ever sold or reorganised, in which case the recipient would be bound by a policy at least as protective as this one.

We do not sell personal information. We do not rent contact lists. We do not trade information for advertising credit. If a request for information comes from a third party who is not covered by the categories above, we will decline it unless you direct us to comply or the law compels disclosure.

8. Service Providers and Processors

Service providers act on our instructions and are expected to protect information and to use it only for the purpose we specify. Typical providers include the company that hosts this website, the provider that delivers our email, the carrier that ships feeder insects and supplies, and any scheduling tool we may use to coordinate appointments. Each provider receives the minimum information necessary. For example, a shipping carrier receives a name and an address, not the content of your husbandry notes.

When we engage a provider, we look for reasonable contractual protections that require confidentiality, security and deletion of information when the relationship ends or when the purpose is complete. If a provider is located in another country, we take steps to ensure that information continues to receive an appropriate level of protection consistent with this policy.

9. How Long We Keep Information

We keep personal information only for as long as it serves the purpose for which it was collected. Enquiries that do not lead to a sale are typically removed within twelve months. Records of animal placements, habitat builds and coaching sessions are kept longer because they support animal welfare follow-up and repeat service, and because some records must be retained for tax and consumer protection purposes. Subscription records are kept while the subscription is active and for a reasonable period afterward so that renewals and disputes can be resolved.

When information is no longer needed, we delete it or render it anonymous. If deletion is not immediately possible because information is held in a backup archive, we isolate it and remove it when the archive cycle completes. You may request earlier deletion as described in the access and deletion section of this policy, subject to any legal retention obligation that applies.

10. How We Protect Information

We use administrative, technical and physical safeguards to protect personal information. Technical measures include encrypted connections to our website, access controls that limit who can see records, and routine review of the systems we depend on. Administrative measures include keeping only the information we need, training ourselves to recognise suspicious requests, and separating routine enquiries from sensitive records. Physical measures include controlling access to the reptile room and to any printed records we keep.

No system is perfectly secure, and no transmission over the internet can be guaranteed. We cannot promise absolute security, but we commit to acting quickly if an incident occurs. If a breach affects your rights and interests, we will notify you and any relevant authority without undue delay, and we will explain what happened in plain terms. Please help us by using a strong password for any account you create and by contacting us immediately if you suspect that a message claiming to be from Angela Reptile Kingdom LLC is not genuine.

11. Your Privacy Rights

Depending on where you live, you may have a set of rights over your personal information. Those rights commonly include the right to know whether we hold information about you, the right to receive a copy, the right to have inaccurate information corrected, the right to request deletion, the right to restrict or object to certain processing, and the right to data portability. You also have the right not to be discriminated against for exercising a privacy right.

To exercise a right, contact us using the details at the end of this policy. We will verify your identity using information we already hold, ask for clarification if a request is broad, and respond within the period required by applicable law. There is no fee for a reasonable request. Where we cannot fully comply, we will explain the reason, such as a legal retention obligation or a competing right held by another person.

12. Access, Correction and Deletion

You may ask us for a summary of the personal information we hold about you and the purposes for which we use it. You may ask us to correct information that is inaccurate or out of date. You may ask us to delete information that we no longer need, that you no longer consent to our processing, or that we have processed unlawfully. We will act on a valid request as quickly as we can and will confirm the outcome in writing.

Some information is exempt from deletion because the law requires us to keep it, or because we need it to complete a transaction you requested. Where we keep information for a legal reason, we will tell you which reason applies and how long the record must remain. If you have an active feeder subscription or a scheduled appointment, deleting core contact details may prevent us from completing that service, and we will explain the consequence before we proceed.

13. Privacy for Children

Our website and our reptile room services are intended for adults and for young keepers who visit with a parent or guardian. We do not knowingly collect personal information from a child below the age required for independent consent in the relevant jurisdiction. If a young person wishes to buy an animal or book a session, we ask that a parent or guardian make the enquiry and remain involved in the arrangement.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can remove it. We will investigate promptly and delete the information unless a legal obligation requires us to keep it. We do not direct advertising to children and we do not use information about young visitors for marketing purposes of any kind.

14. Marketing and Communications

We send two kinds of messages. Service messages are part of an existing relationship and include appointment confirmations, subscription notices and follow-up after a habitat build. Optional messages include clinic schedules, seasonal husbandry reminders and news about animals available in the room. We only send optional messages where you have agreed to receive them.

Every optional message includes a straightforward way to stop future messages. You can also reply to any message and ask to be removed, or contact us using the details at the end of this policy. Removing yourself from optional messages will not stop service messages that are necessary to complete a transaction or appointment you have requested.

15. Third Party Websites

Our pages may link to resources that we do not control, such as care references, breeder directories or social media profiles. When you follow a link to another website, that website applies its own privacy practices. We are not responsible for the content or the privacy behavior of external sites, and we encourage you to review their policies before providing personal information.

A link from our site does not imply that we endorse every practice of the destination. We include external references because they may be useful to keepers, and we remove links that we learn have become unreliable or misleading. If you spot a link that no longer serves visitors well, please tell us so we can correct it.

16. International Data Transfers

We are based in the United States, and information collected through this site is generally processed there. If you contact us from another country, your information will be transferred to and handled in the United States. Some service providers may process information in additional countries. In every case we take reasonable steps to ensure that information receives protection consistent with this policy and with applicable law.

Where a transfer requires additional safeguards, we rely on appropriate contractual commitments or another lawful mechanism. You may ask us for more detail about the safeguards that apply to a specific transfer, and we will provide a summary that does not disclose confidential commercial terms.

17. Notice for California Residents

Residents of California may have additional rights under state privacy law. These include the right to know the categories of personal information collected, the sources of that information, the business purposes for collection and the categories of third parties with whom information is shared. They also include the right to request deletion, the right to request correction and the right to opt out of the sale or sharing of personal information. As stated earlier in this policy, Angela Reptile Kingdom LLC does not sell personal information.

To exercise a California right, contact us using the details at the end of this policy and describe the request. We will verify your identity, respond within the required period and explain any limitation that applies. An authorised agent may submit a request on your behalf where the law permits, provided that we can verify the agent and your identity.

18. Changes to This Policy

We may update this Privacy Policy as our services, our systems or the law changes. When we make a material change, we will update the effective date at the top of this page and, where appropriate, provide a more prominent notice. We encourage you to review this page periodically so that you remain aware of how information is handled.

Continued use of our website or services after an update indicates that you accept the revised policy. If you do not accept a change, you may stop using the website and contact us to discuss any information we hold about you. We will never apply a change retroactively in a way that reduces the protection of information already collected without giving you notice and, where required, a choice.

19. How to Contact Us

If you have a question about this Privacy Policy or about how your information is handled, please contact Angela Reptile Kingdom LLC using the details below. We aim to respond within a reasonable time and always within any period required by applicable law.